Find the answers to your questions
Home + Control
Start my connected project
- What types of contracts are the connected packs compatible with?
- My solar panels already report production data, what is the point of adding a Legrand photovoltaic connected pack?
- What types of installation are the photovoltaic connected packs compatible with?
- I would like to link a partner application to my Home + Control App, but I can't connect. What should I do?
- Are the different "…with Netatmo" smart products ranges able to work together in my Home + Control App?
Electric and Network Installation
- How do I implement my packs?
- In a retrofit situation, can I pair a connected contactor with an existing standard contactor ?
- Do I need a protection on the control circuit when installing a connected contactor ?
- During the installation of my connected contactor or latching relay, can I wire power elements on the C1 and C2 terminals ?
- My home is already equipped with push-button switches to control lights through a latching relay. Do I need to replace them in order to install a connected latching relay ?
Use my connected product
- Why a connected load shedder rather than an energy meter for the consumption part?
- In addition to my water heater, which energy-consuming appliance(s) can I activate automatically and how?
- I already have a Home + Control connected installation, what product should I add to measure my solar production and self-consumption?
- Can the Connected Dry-Contact abe used instead of a Contactor?
- Is this Connected Dry-Contact able to manage appliances such as; rolling-shutters, garage doors etc…?
Troubleshooting
- The Home + Control application is not available for my Android Smartphone.
- Why consumptions mesured by the measure module do not apear in Home + Control?
- I installed an Energy Meter in my home but the history of my consumptions is not shown anymore, why ?
- I manually turned off my connected contactor and it is never turned back on, why?
Connection of my wi-fi network
- I cannot install a new home in the Home + Control App. What should I do?
- A product appears as "unreachable" in the App. What can I do?
- I can't connect my gateway power outlet / module to the Internet. What should I do?
- I do not see my Wi-Fi network in the list of networks suggested. What should I do?
- My "...with Netatmo" installation's gateway power outlet / module has disconnected. What should I do?
App functionalities
- Why don't I see the "Live view" with details of the instantaneous power, balanced on the 3 phases?
- Is it possible to set up alerts related to the level of consumption?
- How can I modify my load shedding priority list?
- How can I set up my electricity contract?
- How can I configure the triggering threshold of my smart load shedder ?
Installation of my connected product
- What are the type of appliances able to be remotely-controlled by the Dry-Contact?
- Do the markings for the power supply part on the connector and the measurement coils for the power measurement have to be strictly observed?
- Is it possible to change or even interchange the supplied cores with another Three-Phase Energy Meter with Netatmo ?
- Is it possible to install several smart load shedder in my home?
- What means the "Total (5)" product marking on the 5th input?
My vocal assistant
- How do I manage my Home + Control rooms in Amazon Alexa?
- Which voice assistants are compatible with my "… with Netatmo" connected products?
- Can I use my custom scenarios from the Home + Control App with Amazon Alexa?
- How can I voice control my "... with Netatmo" products with Amazon Alexa?
- I added my product in my "... with Netatmo" installation but it doesn't appear in Amazon Alexa App. What should I do?