Find the answers to your questions
Use my connected product
- Why a connected load shedder rather than an energy meter for the consumption part?
- In addition to my water heater, which energy-consuming appliance(s) can I activate automatically and how?
- I already have a Home + Control connected installation, what product should I add to measure my solar production and self-consumption?
- Can the Connected Dry-Contact abe used instead of a Contactor?
- Is this Connected Dry-Contact able to manage appliances such as; rolling-shutters, garage doors etc…?
- What are the functions of the Connected Dry-Contact?
- Is the Three-Phase Energy Meter with Netatmo is able to measure single-phases electrical lines?
- What powers can the Three-Phase Energy Meter with Netatmo measure?
- What type of power line is it able to measure the Three-Phase Energy Meter with Netatmo?
- After a load has been shedded, how often does the smart load shedder check if the risk of overconsumption has been eliminated so that it can switch back on this load?
- What loads can be shedded with this smart load shedder?
- How many loads can be managed thanks to the smart load shedder?
- My smart load shedder is continuously flashing red. What does this mean?
- What is the function of a load shedder?
- Does the ecometer take into account the EJP and "Tempo" tariffs?
- If checked locally (on the product itself), what is the maximum data retention period?
- What consumptions does it measure?
- Can the connected ecometer be used as a gateway (such as the Gateway Module and the Gateway Power outlet)?
- Why do some circuits not appear in the list of products that can be offloaded?
- How do I know my electricity rate?
- How does the Peak / Off-peak Hours mode work on my connected contactor?
- What do the light indicators mean on my connected contactor ?
- How can I activate the dimmer option of my connected light switch?
- What are the default scenarios of Home / Away and Wake-up / Sleep wireless switches ?
- If there is a power cut or Internet outage, will my "...with Netatmo" installation still work?
- Is my gateway power outlet identical to the other power outlets?
- Why does my wireless switch briefly flash red when I press the button?