Find the answers to your questions
App functionalities
- Why don't I see the "Live view" with details of the instantaneous power, balanced on the 3 phases?
- Is it possible to set up alerts related to the level of consumption?
- How can I modify my load shedding priority list?
- How can I set up my electricity contract?
- How can I configure the triggering threshold of my smart load shedder ?
- Why the line 5 does not appear when I configure the entries (Menu > Settings > Inputs) directly on the product?
- How can I configure the Off peak and Peak hours?
- I cannot see products in the rooms during the configuration from the Home + Control App and the guided products installation. What should I do?
- How are connected products updated to have access to the latest features?
- Where can I check the battery level of my wireless switches?
- I moved a wired "...with Netatmo" product from a room to another one. How do I change its location in the App?
- Why do my wireless switches not appear in the rooms featured in the Home + Control App?
- How can I remove a product which no longer belongs to my installation in my Home + Control App, and seen as "unreachable"?
- How accurate is the measurement of consumption given in the Home + Control App?
- How can I give and remove the access to my installation (my home) to other people?
- What notifications will I receive on my smartphone?
- Can I download my consumption tracking data in order to analyse it?
- How is the cost of the monthly consumption monitoring calculated?
- Why is it necessary to activate geolocation during the installation?
- How do I activate and deactivate the LEDs on my "...with Netatmo" power outlets and switches?
- How my "… with Netatmo" connected installation data is used?
- How many different homes can I control with my account in the Home + Control App?