Troubleshooting

• The Door Entry for Classe 100x application is not available for my Android Smartphone.
• Why on my Classe 100x is the wifi LED fixed on?
• When calling from the external panel the video appears on my Classe 100x but it doesn't sound!
• How can I check if my Classe 100x is already associated with a Legrand account?
• Why from the DOOR ENTRY App I cannot open the gate?
• How can I re-set the WiFi network on my Class100x? Example: after changing the WiFi password, changing WiFi router or Wifi repeter ...
• Why the microphone is not active in autoswitchon mode from the App?
• How can I disable the forwarding of doorphone calls to mobile devices?
• I do not receive calls on my smartphone
• Why the audio / video quality is low during communication?
• How can I cancel my account?
• Why when I press on the Classe 100x the touch button to open the lock, the LED flashes repeatedly without actuating the lock?
• Why the red wifi Led on board to the Class100x is blinking?