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Find the answers to your questions

  1. Homepage
  2. Classe 100 X16E
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why the red wifi Led on board to the Class100x is blinking?
  • Are the ADVANCE indoor camera and the ORIGINAL outdoor camera compatible with the Classe 100 X16E?
  • Why when I press on the Classe 100x the touch button to open the lock, the LED flashes repeatedly without actuating the lock?
  • How can I cancel my account?
  • Why the audio / video quality is low during communication?
  • I do not receive calls on my smartphone
  • How can I disable the forwarding of doorphone calls to mobile devices?
  • Why the microphone is not active in autoswitchon mode from the App?
  • How can I re-set the WiFi network on my Class100x?
  • Why from the DOOR ENTRY App I cannot open the gate?

I do not receive calls on my smartphone

Check that your smartphone has disabled the battery saving function.

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