Troubleshooting

• Why don't update notifications arrive on my smartphone?
• Why does the call arrive late on the smartphone?
• Why doesn't the call arrive on smartphone?
• The Dorr Entry for Classe 300x application is not available for my Android Smartphone.
• Why is the video/audio quality low during communication?
• Why can't I control my plant from the App after the first commissioning or when I just added a new user/account?
• Why is the microphone not active in autoswitch on mode from the App?
• I have completed the registration procedure but I don't receive the email with the temporary password necessary for the fisrt login
• I cannot find on the Class300X menu section "Configuraton/Compatible devices" the setting for a new Netatmo camera.
• I receive a call on DOOR ENTRY App but there is not any presence info?
• If I replace a Netatmo camera, is the new one automatically available on Class300X and DOOR ENTRY App?
• The presence info on DOOR ENTRY App is wrong. The camera reveals a wrong presence or shows a different name of people that are home.
• Netatmo camera is showing poor video quality.
• I cannot see one of my Netatmo Cameras on Class300X / DOOR ENTRY App, How can I do?
• Why can't I open the gate from the App?
• I need to replace my Classe300x, how can I do that?
• How can I cancel my account?
• Why is the red LED indicating wifi on the Class300X blinking?
• Why the video/audio quality is low during the comunication?
• Why in the notification bar I see Disconnected or nothing?
• Why can't I associate my account to a Class300X?