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Find the answers to your questions

  1. Homepage
  2. Classe 300 X13E
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why can't I associate my account to a Class300X?
  • Why in the notification bar I see Disconnected or nothing?
  • Why the video/audio quality is low during the comunication?
  • Why is the red LED indicating wifi on the Class300X blinking?
  • How can I cancel my account?
  • I need to replace my Classe300x, how can I do that?
  • Why can't I open the gate from the App?
  • I cannot see one of my Netatmo Cameras on Class300X / DOOR ENTRY App, How can I do?
  • Netatmo camera is showing poor video quality.
  • The presence info on DOOR ENTRY App is wrong.

Why can't I associate my account to a Class300X?

If the Class 300X is already associated to another account, this first account must invite you trought the App first.

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