Troubleshooting

• Why from the App I cannot open the gate?
• Why I cannot associate my account to the HOMETOUCH?
• Why I can't control my plant from the App after first commissioning?
• Why the microphone is not active in autoswitching ON mode from the App?
• Why the red wifi Led on board to the HOMETOUCH is blinking?
• Why the video/audio quality is low during the comunication from smartphone to External Pannel by Door Entry APP?
• Can HOMETOUCH work properly when connected to network but without internet connection?
• Which functions still work without network connection?
• I need to replace my HOMETOUCH, how can I do that?
• Why the status led is steady green?
• Why the status led is flashing green?
• How can I cancel my account?
• Why the status led is flasching white?
• Why the status led is steady blue?
• I have completed the registration procedure but I don't receive the email with the temporary password necessary for the fisrt login
• Why the status led is steady white?
• Are the ADVANCE indoor camera and the ORIGINAL outdoor camera compatible with the HOMETOUCH?
• The Door Entry for HomeTouch application is not available for my Android Smartphone.