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Find the answers to your questions

  1. Homepage
  2. HOMETOUCH
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why from the App I cannot open the gate?
  • Why I cannot associate my account to the HOMETOUCH?
  • Why I can't control my plant from the App after first commissioning?
  • Why the microphone is not active in autoswitching ON mode from the App?
  • Why the red wifi Led on board to the HOMETOUCH is blinking?
  • Why the video/audio quality is low during the comunication from smartphone to External Pannel by Door Entry APP?
  • Can HOMETOUCH work properly when connected to network but without internet connection?
  • Which functions still work without network connection?
  • I need to replace my HOMETOUCH, how can I do that?
  • Why the status led is steady green?

Why from the App I cannot open the gate?

The door lock button must be slided and not pressed. You need to slide the door lock button from right to left and verify that the slide bar become green

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