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Find the answers to your questions

  1. Homepage
  2. Smarther 1
  3. Troubleshooting

Troubleshooting

  • The Thermostat application is not available for my Android Smartphone.
  • During a Smarther managemen by App on smartphone, at the moment the App send a new setting to Smarther on smartphone display appears a message "Termostat locally active" . What does it mean?
  • How can I cancel my account?
  • Why I couldn't slide device pages localy on Smarther?
  • Is it possible check/know the IP address of the Smarther?
  • App on smartphone, during a commissioning phase, requests to insert manually the IP address of the Smarther. How can I do this?
  • Why the WiFi indicator on board to the Smarther hasn't backlit?
  • I activated on App a location services but I don't receive any notification
  • I need to replace my Smarther, how can I do that?
  • When I press a WiFi Smarther pushbutton on the display of its there's a text "IP" and after few seconds "--"; What does it mean?
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