Troubleshooting

• Why the audio/video quality of the app is low during communication?
• Why on my EASYKIT Wifi With Netatmo is the wifi LED fixed on?
• Why my one-family DIN system with an EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
• When calling from the external panel the video appears on my EASYKIT Wifi With Netatmo but it doesn't sound!
• My EASYKIT Wifi With Netatmo does not connect to the internet. What should I do?
• How can I cancel my account?
• Why my two-family DIN system with two EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
• How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
• Which functions still work without WiFi connection?
• I do not receive calls on my smartphone
• Why from the Home + Security App I cannot open the gate?
• Why my two-family DIN system with two EASYKIT Wifi With Netatmo doesn't work?
• How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
• Why the audio/video quality of the app is low during communication?
• How can I disable the forwarding of doorphone calls to mobile devices?
• I am not receiving notifications on my smartphone.
• In the event of a temporary Internet outage, which services continue to work?
• Why the screen on the app Home + Security is black?
• Why the red wifi Led on board to the Connected Indoor unit is blinking?