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Find the answers to your questions

  1. Homepage
  2. EASYKIT WIFI with Netatmo
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Are the ADVANCE indoor camera and the ORIGINAL outdoor camera compatible with the EASYKIT WIFI with Netatmo?
  • Why the red wifi Led on board to the Connected Indoor unit is blinking?
  • Why the screen on the app Home + Security is black?
  • In the event of a temporary Internet outage, which services continue to work?
  • I am not receiving notifications on my smartphone.
  • How can I disable the forwarding of doorphone calls to mobile devices?
  • Why the audio/video quality of the app is low during communication?
  • How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
  • Why my two-family DIN system with two EASYKIT Wifi With Netatmo doesn't work?
  • Why from the Home + Security App I cannot open the gate?

Why from the Home + Security App I cannot open the gate?

The door lock release icon must be kept pressed for 1 second at least.

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