Homepage
English (World)
Български Bosanski Čeština Dansk Deutsch Ελληνικά Español Suomi Français Hrvatski Magyar Italiano Қазақ тілі Lietuvių Latviešu Nederlands Polski Português Português do Brasil Română Slovenčina Slovenščina Shqip Svenska Türkçe Українська Tiếng Việt

Find the answers to your questions

  1. Homepage
  2. Easy Kit Connected
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Are the ADVANCE indoor camera and the ORIGINAL outdoor camera compatible with the EASYKIT Wifi With Netatmo?
  • Why from the DOOR ENTRY EASY KIT App I cannot open the gate?
  • How can I re-set the WiFi network on my Easy Kit Connected ? Example: after changing the WiFi password, changing WiFi router or Wifi repeter ...
  • Why the red wifi Led on board to the Connected Indoor unit is blinking?
  • How can I disable the forwarding of doorphone calls to mobile devices?
  • Why the audio / video quality is low during communication?
  • When calling from the external panel the video appears on my Easy Kit Connected but it doesn't sound!
  • Why on my Connected Indoor unit, is the wifi red LED fixed on?
  • Why the microphone is not active in autoswitchon mode from the App?
  • How can I check if my Easy Kit Connected is already associated with a Legrand account?

Why from the DOOR ENTRY EASY KIT App I cannot open the gate?

The door lock button must be slided and not pressed. You need to slide the door lock button from right to left and verify that the slide bar become green.

Did this article help you ?

Thanks for your feedback !
Have more questions? Submit a request

Can not find the answer to your questions ?

Our Customer Service is here to help you
Contact us
Legal notice legrand.com Cookies management
Powered by Zendesk