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Find the answers to your questions
Homepage
Easy Kit Connected
Troubleshooting
Questions in this section
Troubleshooting
Why the screen on the app Home + Security is black?
Why the red wifi Led on board to the Connected Indoor unit is blinking?
When calling from the external panel the video appears on my EASYKIT Wifi With Netatmo but it doesn't sound!
Why my one-family DIN system with an EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
Why my two-family DIN system with two EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
How can I cancel my account?
Why my two-family DIN system with two EASYKIT Wifi With Netatmo doesn't work?
How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
How can I disable the forwarding of doorphone calls to mobile devices?
Why the audio/video quality of the app is low during communication?
I do not receive calls on my smartphone
Check that your smartphone has disabled the battery saving function.
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