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  2. Easy Kit Connected
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why the screen on the app Home + Security is black?
  • Why the red wifi Led on board to the Connected Indoor unit is blinking?
  • When calling from the external panel the video appears on my EASYKIT Wifi With Netatmo but it doesn't sound!
  • Why my one-family DIN system with an EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
  • Why my two-family DIN system with two EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
  • How can I cancel my account?
  • Why my two-family DIN system with two EASYKIT Wifi With Netatmo doesn't work?
  • How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
  • How can I disable the forwarding of doorphone calls to mobile devices?
  • Why the audio/video quality of the app is low during communication?

Why my two-family DIN system with two EASYKIT Wifi With Netatmo doesn't work?

The EASYKIT Wifi With Netatmo, when installed in a two-family system with ONLY ONE other EASYKIT Wifi With Netatmo, needs to be powered with an own DIN power supply. So you need to build a system with two DIN, one for each monitor separately.

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