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Find the answers to your questions

  1. Homepage
  2. EASYKIT WIFI with Netatmo
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why the audio/video quality of the app is low during communication?
  • Why on my EASYKIT Wifi With Netatmo is the wifi LED fixed on?
  • Why my one-family DIN system with an EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
  • When calling from the external panel the video appears on my EASYKIT Wifi With Netatmo but it doesn't sound!
  • My EASYKIT Wifi With Netatmo does not connect to the internet. What should I do?
  • How can I cancel my account?
  • Why my two-family DIN system with two EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
  • How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
  • Which functions still work without WiFi connection?
  • I do not receive calls on my smartphone

I do not receive calls on my smartphone

Check that your smartphone has disabled the battery saving function.

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