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Find the answers to your questions

  1. Homepage
  2. Easy Kit Connected
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why the screen on the app Home + Security is black?
  • Why the red wifi Led on board to the Connected Indoor unit is blinking?
  • When calling from the external panel the video appears on my EASYKIT Wifi With Netatmo but it doesn't sound!
  • Why my one-family DIN system with an EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
  • Why my two-family DIN system with two EASYKIT Wifi With Netatmo and one or more not connected monitor doesn't work?
  • How can I cancel my account?
  • Why my two-family DIN system with two EASYKIT Wifi With Netatmo doesn't work?
  • How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
  • How can I disable the forwarding of doorphone calls to mobile devices?
  • Why the audio/video quality of the app is low during communication?

Why on my EASYKIT Wifi With Netatmo is the wifi LED fixed on?

The red LED powered fixed ON on EASYKIT Wifi With Netatmo with Netatmo indicates that the Home + Security App is in audio / video connection with your system: someone response from smartphone to a video Home + Security call or autopoweron of the push-button panel / camera by smartphone.

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