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Find the answers to your questions

  1. Homepage
  2. Classe 100 X16E
  3. Troubleshooting
Questions in this section

Troubleshooting

  • The Door Entry for Classe 100x application is not available for my Android Smartphone.
  • Why on my Classe 100x is the wifi LED fixed on?
  • When calling from the external panel the video appears on my Classe 100x but it doesn't sound!
  • How can I check if my Classe 100x is already associated with a Legrand account?
  • Why from the DOOR ENTRY App I cannot open the gate?
  • How can I re-set the WiFi network on my Class100x? Example: after changing the WiFi password, changing WiFi router or Wifi repeter ...
  • Why the microphone is not active in autoswitchon mode from the App?
  • How can I disable the forwarding of doorphone calls to mobile devices?
  • I do not receive calls on my smartphone
  • Why the audio / video quality is low during communication?

Why from the DOOR ENTRY App I cannot open the gate?

The door lock button must be slided and not pressed. You need to slide the door lock button from right to left and verify that the slide bar become green​.

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