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Find the answers to your questions

  1. Homepage
  2. Classe 300 X13E
  3. Troubleshooting
Questions in this section

Troubleshooting

  • Why don't update notifications arrive on my smartphone?
  • Why does the call arrive late on the smartphone?
  • Why doesn't the call arrive on smartphone?
  • The Dorr Entry for Classe 300x application is not available for my Android Smartphone.
  • Why is the video/audio quality low during communication?
  • Why can't I control my plant from the App after the first commissioning or when I just added a new user/account?
  • Why is the microphone not active in autoswitch on mode from the App?
  • I have completed the registration procedure but I don't receive the email with the temporary password necessary for the fisrt login
  • I cannot find on the Class300X menu section "Configuraton/Compatible devices" the setting for a new Netatmo camera.
  • I receive a call on DOOR ENTRY App but there is not any presence info?

Why is the red LED indicating wifi on the Class300X blinking?

Verify that your modem Wifi is powered. On 300X enter go to Setting/General/WiFi and try to select your wifi network. Check if the wifi password is correct.

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