Troubleshooting

• I cannot use the touchscreen of my Smarther AC with Netatmo, what should I do?   

• My products do not appear in the Home App from Apple. How can I sort this out?   

• The HomeKit code systematically leads to failure with my Smarther AC with Netatmo. What should I do?   

• I can't connect my Smarther AC with Netatmo the Internet. What should I do?   

• My Smarther AC with Netatmo is not available to be paired with HomeKit. What should I do?   

• How to recover my Smarther AC with Netatmo HomeKit code?   

• In case of Smarther AC which manage an AC unit through IR control, what do I have to do during the self learning procedure?   

• How to reset Apple HomeKit on my Smarther AC with Netatmo?   

• In case of Smarther AC which manage an AC unit through IR control, what do I have to do in case my protocol is not recognized/rebuilt?   

• I have added a product to my "… with Netatmo" installation, but it doesn't appear in my Google Assistant.   

• Once the product has been commissioned, what happens if I use the remote on my AC unit instead of Smarther AC with Netatmo?   

• In case of Smarther AC which manage an AC unit through IR control, what do I have to do during the detection phase?   

• What do I do if my Smarther AC accessories are unreachable (IR emitter or HVAC actuator)?