Troubleshooting

• Why the audio/video quality of the app is low during communication?
• Why when I press on the Classe 100X the touch button to open the lock, the LED flashes repeatedly without actuating the lock?
• How can I cancel my account?
• How can I disable the forwarding of doorphone calls to mobile devices?
• Why on my Classe 100X with Netatmo is the wifi LED fixed on?
• How can I check if my Classe 100X is already associated with a Legrand account?
• Why from the Home + Security App I cannot open the gate?
• My Classe 100X does not connect to the internet. What should I do?
• I do not receive calls on my smartphone
• When calling from the external panel the video appears on my Classe 100Xbut it doesn't sound!
• Which functions still work without WiFi connection?
• In the event of a temporary Internet outage, which services continue to work?
• I am not receiving notifications on my smartphone.
• Why the red wifi Led on board to the Classe 100X is blinking?