Some button clicks don't match with your remote
When setting up the product, the Smarther AC will pick up infrared orders from your remote control when you click on the buttons. If other infrared products are close by, it can cause interferences and lead to repeated errors during the advanced configuration.
To avoid these errors, follow these recommendations:
-Move away from any other products that use infrared (TV remote control, motion detector in lights etc.).
-Make sure your smartphone is not too close to your Smarther AC (approx. 1 metre) and that it is not in between your AC’s remote and the Smarther AC. Some smartphone features like facial recognition can cause interferences.
If the error persists despite checking the compatibility of your remote control (check.netatmo.com), send us a message with a picture (front and back) of your remote control.
My product doesn't beep?
During the configuration, the Smarther AC emits a beep to confirm that it has received an order sent by the remote. If you don't hear this beep, the Smarther AC will not be able to be configured correctly.
Check the following:
-Make sure the remote’s batteries are full and that the remote can control your AC.
-Make sure the remote is ON
P-oint the remote toward the Smarther AC, when less than a metre from it
If you still don't hear a beep after completing these checks, follow these steps:
1.Remove and give power to the Smarther AC. Wait a few seconds, then launch the configuration from the product's settings: Menu > Manage my home > Room selection > Configure my remote
2.If step 1 didn't work, please reset and reinstall your product. To do so:
-Remove your product from Home + Control: Manage my home > Room > Smarther AC > Settings > Remove
-Reset the product doing a 5 seconds press on the button on the bottom right corner until you hear a beep
-Reinstall the product