If the configuration failed, you should restart the advanced configuration. You can restart it by clicking on the "Restart" button or directly from your product's parameters
Menu > Manage my Home > Room > Product > Advanced configuration of your remote control
Please respect the recommendations mentioned below:
Some tips for the advanced configuration
-Make sure the remote control's batteries are full
-Make sure the remote control is ON
-Deactivate all special modes beforehand and set the remote to a basic configuration (e.g., Cooling, 28°C, Fan speed 3).
-Move away from any other products that use infrared (TV remote control, motion detector in lights etc.). During this step, the Smarther AC will pick up infrared orders from your remote but may also pick up orders from other products around it. This may cause interferences and lead to an error.
-Make sure your smartphone is not too close to your product. Facial recognition in most smartphones can cause interferences.
-Stay within 1 metre of the product and point your remote control at the Smarther AC when pressing the buttons.
-Wait for the "beep" between each button press. This means that the Smarther AC has received the order from the remote control
-If in doubt, it is better to go back and repeat the step.
-If you are already in the requested state, you do not necessarily need to change state to return to it
-At the end of the advanced configuration, let your product powered on. The synchronisation of the configuration can take a while. Once the configuration is finished, you will receive a notification and you will be able to control your AC from the Home + Control app.
In the case of multiple failures, it is possible that your air conditioner is using a language that is very different from the usual languages. This does not mean that your equipment is not compatible.
If the error persists, send us photos of your remote control (front and back) specifying the brand and the exact reference.