Product logo

If there is a power cut or Internet outage, will my "...with Netatmo" installation still work?

In the event of a power cut, connected "...with Netatmo" power outlets, switches, and modules for electrical panel no longer function, like conventional unconnected power outlets and switches. However, the products are designed to function again as soon as the power comes back on, and go back to the state they were in before the power cut. Please note that the Legrand smart gateway can take a few minutes to reconnect to the Internet and be accessible again via the application.

If you are cut off from the Internet, your connected products will still work locally, as well as battery powered products.However, you will not be able to control your installation via the Home + Control App or change the settings. The Home App from Apple remains operational as long as the local connection to the Router is maintained. You will automatically find all the features as soon as the Internet connection comes back on. Please note that the Legrand smart gateway may take a few minutes to reconnect.

Did this article help you ?

Yes No

Can not find the answer to your questions ?

Our Customer Service is here to help you